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Privacy Policy

This privacy policy sets out how Luna Floral Atelier uses and protects any information that you give Luna Floral Atelier when you use this website. Luna Floral Atelier is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Luna Floral Atelier may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This privacy policy was last updated on 21 October 2022.

INFORMATION COLLECTION & USE

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  1. Where the information is necessary for the adequate performance of the contract between you and us for us to provide our services

  2. For customer service and resolution purposes, for the purpose of the performance of a contract with you, to comply with our legal obligations and/or for the purpose of our legitimate interests.

  3. Internal record keeping, to comply with our legal obligations.

  4. We may use the information to improve our products and services, for the purpose of our legitimate interests.

  5. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided and we may personalize such content based on what we believe may be of interest to you, for the purpose of our legitimate interests and where necessary your consent.

  6. We may use the information to customize the website or app according to your interests.

  7. We may use the information for the purposes of fraud detection and prevention and enhancing safety on our website and app, for the purpose of our legitimate interests.

THIRD-PARTY SERVICES

In order to provide our services, we may need to provide your information to our trusted third party partners, for example:

  1. Our supply and fulfillment partners in order to ensure we can process and complete your order, for the purpose of the performance of a contract with you;

  2. Our marketing partners in order to offer you services and products that may be of interest to you, for the purpose of our legitimate interests;

  3. Our technology partners to ensure we can provide a safe and secure site and improve the performance and relevance of our site to you, for the purpose of our legitimate interests;

  4. Our customer service platform providers so you can interact with our customer service team, for the purpose of the performance of a contract with you and/or our legitimate interests;

  5. Our professional services partners in order to comply with our legal obligations;

  6. We will cooperate with all third parties to enforce their intellectual property or other rights. We will also cooperate with law enforcement requests from within or outside your country of residence, to comply with a legal obligation or for the purpose of our legitimate interests;

  7. Where you have consented to such, our competition and brand partners

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

LINKS

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

LEGITIMATE INTERESTS

Luna Floral Atelier’s legitimate interests are, among others: improving our services, advertising, marketing, determining in which of our products or services you would be interested, analysing our products and services, contacting you in order to offer discounts and special promotions, measure the performance of our marketing campaigns, security reasons and sharing data within Luna Floral Atelier.

You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing communications or changing your notification settings within your account.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES

  1. A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

  2. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website and app in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

  3. Overall, cookies help us provide you with a better website and app, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can manage your cookie preferences from the footer but this may prevent you from taking full advantage of the website and app.

Google Analytics

Google Analytics uses cookies to collect data that helps us understand how people are using the Luna Floral Atelier site and where they came from. We use this information to identify how and where we can improve the customer experience. The information collected through these cookies is anonymous and does not identify specific individuals or their details.

Social Sharing

Please note that if you wish to share a product on a third-party website (such as Facebook, Twitter, etc.) you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our team at lunafloral.my@gmail.com