Luna Floral Atelier offers various flower arrangements and gifts for any occasion. We also provide decor services for special events like weddings and birthdays.

For something classic and versatile, go for our best-selling Flower Bouquets. But if you want something premium and luxe, we recommend our signature Bloom Box. Thinking of sending best wishes to your loved ones? Our Flower Baskets are perfect! Some basket arrangements even come with yummy fruits.

For those who are looking to add pops of colour to their grand opening, our luxurious flower arrangements will do the trick. We even have flowers to express your deepest condolences to those grieving. 

But, that’s not all. We also have a thoughtful selection of items that complement your flowers like balloons, cakes and more! Searching for an all-in-one? Browse through our Celebration Bundles (coming soon). They have everything you need for an awesome party!

First time shopping for flowers at Luna Floral Atelier? We’re thrilled to have you on board!

Here's how you can place your order via our website at www.lunafloral.my with these easy steps:

Step 1: Choose a product that you like.

Step 2: Select your preferred delivery date.

Step 3: Add to cart, including the add-on items (if any).

Step 4: Insert your billing and shipping details.

Step 5: Make your payment. You’ll then receive an order confirmation via email with an order number e.g. #3000

Still lost? Check the full guide here.

Yes. Our team will send you an order form to fill out.

However, it's advisable to order through Luna Floral Atelier’s website at www.lunafloral.my for the best shopping experience.

Reach out to us via the contact page or WhatsApp (+6014 9134145) and we'll help create an arrangement of your dreams! Kindly place your order at least 1 week in advance.

Please note that the flowers are subject to availability. Thus, some flowers may be substituted accordingly.

Our cut-off time for same-day delivery is 12:00PM. If you have placed an order beyond the stated time, you’ll only be able to select tomorrow’s date as the earliest delivery date. 

Please note that only certain products are available for same-day delivery.

You will receive a confirmation email once the order is out for delivery and also when the order is delivered. Tracking can also be done via the tracking page, however, real-time tracking is not available at the moment.

Yes, but for delivery address and card message only. You must inform us at least 2 days before the delivery date by contacting us via WhatsApp (+60149134145) with your new order details. We will do our best to accommodate.

During peak periods e.g. Valentine’s Day, Mother’s Day, Christmas, etc., we may not be able to accept your request for order changes.

Unfortunately, no as we don't have ready stocks available. Each arrangement is made to order to ensure the flowers are in the best quality when delivered.

Don’t panic. You could try refreshing the page and try placing the order again. If you're still unable to checkout, contact us immediately via WhatsApp (+6014 9134145) so we can place the order on your behalf.

Luna Floral Atelier provides delivery services to Klang Valley (Kuala Lumpur & Selangor) areas only. There is an additional surcharge for certain far-off locations based on your delivery area, which will be automatically shown during checkout.

Our standard delivery hours are from 11:00 AM to 6:00 PM only.

You may request for a specific delivery time* but there's no guarantee. Our team will do our best to accommodate. e.g."Sarah Lee - order #3011: Please deliver my flowers at 2pm."  

Yes, but for landed properties, shop lots or easily-accessed properties only. For guarded office buildings, condominiums or in some cases, when the guards don't allow riders/drivers in, we may have to request the recipient to collect the order themselves.

Yes! We understand that the surprise element is highly prioritised. So, please provide the rider/driver with your contact number. This way, the rider will contact you instead of the recipient once they reach the destination. Please make sure to stay alert in case the rider contacts you to avoid delivery delay.

We understand how frustrating this is and we truly apologise for the inconvenience. Late deliveries may be caused by unforeseen situations such as bad weather, heavy traffic, accidents, vehicle breakdown, etc. 

Our dispatcher would immediately inform the person in charge to arrange for another dispatcher to take over their deliveries if the unforeseen situations mentioned above happen. Please note that this transition takes time, therefore we seek your understanding and patience.

Yes, but self-collection is available on an appointment-only basis. You are required to contact our team to schedule an appointment to ensure that your order will be prepared accordingly. Please note that self-collection does NOT apply to orders placed through our website.

Monday - Saturday: 11:00 a.m. to 5:00 p.m

Sunday: 11:00 a.m. to 2:00 p.m.

We accept all major credit cards (Visa & Mastercard) for payment. If you don’t want to use a credit card, you can also opt for online bank transfer (FPX) or e-wallets (GrabPay, TouchNGo, and etc.).

We work with iPay88 to make shopping online safe, which all card details will be stored securely. No credit card information is held by us or accessible to us.

Simply subscribe to our newsletter and you'll receive a special code in your 'Welcome' email.

Kindly note that the 10% discount is only applicable to first-time customers for their first order on our website. T&Cs apply.

You may have entered it wrongly or the discount code may have expired.

Note that each discount/promo code has its own T&Cs. Please read them carefully to avoid issues and disappointment.

It's a rewards program exclusively for Luna Floral Atelier customers. Join the Luna Societé today and start earning exclusive rewards! If you'll also be the first ones to hear about members-only deals, new products and more.

Look for the Luna Floral Atelier rewards icon on the bottom left of your screen. You can’t miss it – it’s a little gift box. Click the icon and sign up to join as a new member.

You can also click HERE to access the registration page.

Yes, as long as you're an existing customer with a registered account (with a valid login name and password).

A Fleur Point is the reward point that you earn whenever you make a purchase on www.lunafloral.my. For every RM1 spent, you earn 5 Fleur Points.

Remember, the more Fleur Points you get, the more rewards (or discounts) you can redeem.

You can earn Fleur Points by signing up, interacting with us on social media, and of course, buying flowers through www.lunafloral.my. Best of all? We'll also give Fleur Points on your birthday to celebrate!

Nope. The more Fleur Points, the merrier. The more you buy, the more you earn! *wink*

Log in to your acount and in the 'Rewards' page, click 'Ways to Redeem' and then click the 'Redeem' button.

100 Fleur Points = RM1

1,000 Fleur Points = RM10

10,000 Fleur Points = RM100

Unfortunately, no. However, we’ve got something better to share with your best buddies: both of you will enjoy a discount of RM15 OFF the next time you shop for flowers at Luna Floral Atelier.

We hate to break it to you, but yes… Just like anything in this world, your Fleur Points aren't permanent. They'll expire after one year of inactivity. So, don’t let those hard-earned Fleur Points go to waste! Shop, earn, redeem, repeat!